Hello Casino Responsible Gambling

Keeping gambling under control

On hellocasinouk.co.uk, we encourage you to consider what gambling costs you in both money and time. Gambling can cause harm and losses. It should never be a way to meet bills, clear debts or recover money already lost.

Hello Casino's account protection tools are provided by its operator, White Hat Gaming Limited. The options below have different effects: a spending limit controls money, a time-out blocks access temporarily, and self-exclusion provides a longer restriction when gambling has become a concern.

Financial limits and time reminders

You can choose a financial limit during registration and adjust it through your casino account. The operator uses rolling periods rather than calendar weeks or months.

These limits apply to the Hello Casino account where you set them. They do not automatically cover accounts on the operator's other websites.

A game-time reminder can be set for intervals starting at one minute. Access it from the homepage or the Responsible Gambling area within My Account. Reminders last for the current session: after logging out, set another when you return. My Account also provides your deposit and withdrawal history so you can review spending.

Taking a break

A time-out can last from 24 hours to six weeks. Select the duration in the account's Responsible Gaming area and confirm it. Access is suspended immediately, and the restriction cannot be shortened or removed before it ends. Each account needs its own time-out.

Money already in the account and advance bets remain in place. Winnings are credited but cannot be accessed until the break ends. Future bets, saved game stages, advance bingo tickets, bonus money and promotional or competition entries cannot be cancelled through the time-out and remain inaccessible during it. Bonuses may expire under their own rules; the operator does not restore expired bonuses when access resumes.

Two recurring options are also described in the operator's policy:

• Clock-off: choose one-hour blocks on particular weekdays. The blocks start immediately and repeat weekly. Removing all blocks takes 24 hours.
• Payday time-out: block the account from 00:00 until 23:59 on a chosen date, repeating weekly, fortnightly, every four weeks, monthly or on each month's final day. Weekends and public holidays do not shift the chosen date. You can change the date; removing this restriction completely requires a 24-hour cooling-off period.

Self-exclusion

If gambling feels difficult to control, consider self-exclusion and specialist support. White Hat Gaming Limited offers exclusion periods from six months to five years. The restriction covers your accounts across its network. Where different exclusion lengths have been requested on those sites, the longest applies.

An excluded account cannot reopen before its exclusion period finishes. The operator takes reasonable steps to prevent new accounts; you must not try to reopen an account or create another during exclusion.

To complete the account's self-exclusion process:

1. Confirm that you understand the restrictions. 2. Follow the next step, choose the exclusion length and submit the request. 3. Check for the email confirming that exclusion has succeeded.

Leaving the process unfinished means the account stays active. If the automated steps fail, contact the casino's account support, explain that you tried them and request manual exclusion. Email requests do not take effect immediately: wait for confirmation that the restriction has been applied. Six months is the default unless you request another duration.

After exclusion ends, returning to betting requires contact with account support, a 24-hour waiting period and a telephone conversation with the operator's Responsible Gambling department first.

The operator makes reasonable efforts to stop gambling marketing after exclusion begins. Its policy states that it is not obliged to return deposits, winnings or other money connected with continued gambling after inadvertently received marketing, attempts to bypass exclusion, or failures of its automated systems to detect such attempts.

For exclusion extending beyond this operator's network, GamStop offers free self-exclusion across online gambling businesses licensed in Great Britain.

Closing an account is different

Standard account closure is available through casino account support, but the account can be reopened by contacting that team. If the reason for stopping is a gambling problem, consider self-exclusion rather than relying on ordinary closure.

Recognising when to stop

Pause and seek support if you are hiding gambling spending, using money needed for everyday essentials, losing interest in people or activities, or feeling driven to win back losses.

• Decide on a money budget and a stopping time before playing, and take breaks.
• Review your account activity instead of judging spending from memory.
• Avoid gambling when it disrupts responsibilities, while affected by alcohol or other substances, or while recovering from a dependency.
• Speak to someone if gambling is causing distress; you do not need to wait for the situation to become worse.

Support beyond your account

The operator's responsible gambling policy identifies these support options:

For questions about hellocasinouk.co.uk, contact our support at [email protected]. Requests to change casino account restrictions or apply self-exclusion must go through the account tools or the operator's account support; an email to hellocasinouk.co.uk does not activate those controls.

Protecting children

Hello Casino accounts require players to be at least 18. White Hat Gaming Limited checks age and may request identification. Its policy says underage bets are void and resulting winnings are forfeited.

Keep account credentials private, supervise access to devices and consider parental filters. Report suspected underage account use to the casino's account support.