Hello Casino Privacy Policy
Your privacy and account information
On hellocasinouk.co.uk, we explain how personal information is handled in connection with Hello Casino and how you can raise a privacy concern. For questions about hellocasinouk.co.uk, contact our support at [email protected].
Hello Casino is managed by White Hat Gaming Limited. The account-data practices below describe that operator's privacy notice. They include information needed to run a gambling account, verify players and meet its regulatory duties.
Information used by the operator
The information involved depends on your activity and the checks required for your account.
| Information | Examples covered by the operator's notice |
|---|---|
| Identity and contact details | Name, birth date, username, postal address, email and telephone number |
| Financial and transaction records | Bank details, financial circumstances, deposits, payments and purchases |
| Account activity | Wagers, account profile and use of the gambling service |
| Device and connection information | IP address, browser details, operating system, login information and location settings |
| Support and preferences | Enquiries, complaints, promotion entries and marketing choices |
White Hat Gaming Limited may record calls to support staff for training, service quality and resolving enquiries. Health information or information about criminal offences is handled only in exceptional circumstances described in its notice, including regulatory responsibilities or information you supply yourself.
Information can come from forms, account activity and correspondence, as well as cookies, server records and similar technology. The operator may also obtain information from third parties or public sources for crime prevention and safer gambling checks. Missing information required by law or by the account agreement may prevent it from providing a service.
Why information is processed
White Hat Gaming Limited identifies several grounds for using personal information:
- Providing the agreed service: opening and managing accounts, restoring access and handling payments.
- Meeting legal and regulatory duties: checking identity and age, preventing financial crime, assessing gambling risks and applying self-exclusion.
- Consent: purposes identified in its notice, including selected communications and player-set spending controls.
- Legitimate interests: service analysis, research and quality improvements, subject to the player's rights and interests.
The operator may examine financial circumstances and gambling behaviour to identify potential harm. Self-exclusion can involve sharing details with national schemes such as GAMSTOP.
Sharing and overseas processing
White Hat Gaming Limited may use group companies and service providers to carry out processing for the purposes in its notice. Verification and regulatory work can involve banks, credit agencies, age-checking providers, gambling authorities and law enforcement. Its notice also describes financial checks involving TransUnion and Equifax.
Information may be disclosed when a legal requirement, court order or government authority requires it. A business sale or similar corporate change can also involve transferring information under the notice's conditions.
The operator's international activities may involve processing beyond the UK and EU. Its notice describes protective arrangements for transfers where local data laws offer less protection. These are the operator's arrangements; they do not establish a separate transfer policy for hellocasinouk.co.uk.
Marketing and cookies
The operator's notice makes consent a condition for sending marketing communications. You can withdraw from these messages through the unsubscribe instructions or by contacting account support. Essential account notifications may still arrive after marketing stops.
The notice describes cookies and pixels used for account sessions, preferences, analytics and advertising. Browser controls can restrict or remove cookies, although doing so may affect some features. Read our cookies page on hellocasinouk.co.uk for related information.
Retention and security
White Hat Gaming Limited's stated retention period covers your use of the service and up to five years afterwards. Its notice allows longer retention for legal or regulatory requirements, or where it reasonably considers continued storage necessary for business or legal reasons. Information may be removed sooner when it is no longer needed.
The operator describes safeguards against unauthorised access, misuse and loss, but does not guarantee that internet transmission is risk-free. Keep your account password private. Do not include full card details or other sensitive documents in an ordinary support email.
Privacy requests and human review
The operator's notice describes requests to access or correct information, seek deletion, restrict processing, object to certain uses and withdraw consent. These rights have conditions: a deletion request, for example, may not override a legal requirement to keep records. Withdrawing consent does not invalidate processing already carried out on that basis and may affect some services.
Some safer gambling controls can automatically restrict an account. The operator allows you to challenge a decision and ask for human review. Its anti-money-laundering risk assessments require human involvement before a decision is made.
Requests normally carry no charge. The operator reserves the possibility of a reasonable fee or refusal for clearly unfounded, excessive or repetitive requests. It may need identity checks or further details. Its stated aim is to answer legitimate requests within one month, with notice of extra time for complex or multiple requests.
For account-data requests, use the operator's privacy contact available through your casino account. The operator's notice also identifies a UK data-protection representative and the Information Commissioner's Office as a route for unresolved data-protection concerns. For help concerning hellocasinouk.co.uk, our support address is [email protected]; see our contacts page.