Hello Casino
Play slots, Slingo and exclusive live table games with us, with wager-free spin rewards for eligible new and existing players.
Claim your welcome bonusCasino games
Explore our Slots, Live Casino, Table Games, Slingo, Megaways, Jackpots, Must Go Jackpots, Drops & Wins, Most Played and Clash 4 Cash categories. Our live casino includes exclusive table games, while named titles in our casino selection include Book of Dead, Big Bass Splash, Starburst and Lightning Roulette.
Our provider filter includes Blueprint, Big Time Gaming and Evolution Gaming.
Our welcome offer
Eligible new customers can unlock 500+ wager-free spins in their first 14 days. Joining alone does not award the maximum number of spins.
Eligibility and points
Our welcome promotion is for new customers aged 18 years or over who live in Great Britain, successfully register and accept our General Terms and Conditions. A successful first deposit of at least £20 enables real-money play and starts point earning. Participation is automatic once those conditions are met. Accounts disabled, on time-out or self-excluded during the promotion or on the day rewards are credited are ineligible.
We award points on cumulative real money bets on qualifying games during the 14-day promotion. Slots earn 2 points per £10, Video Poker and qualifying Side Bets earn 1 point per £10, and Roulette earns 0.25 points per £10. Bets made with bonus funds do not contribute.
We update welcome points in near real-time, send reward notifications by inbox message and show your total points progress in Promotions. Our welcome offer ends at 2,000 cumulative points or 14 days from the date and time of registration, whichever occurs first. Points earned after that window do not count.
Cumulative spin milestones
Our cumulative milestones include spins on Eye of Horus and the other specified games. Each row gives the reward unlocked at that point threshold.
| Points | Reward | Qualifying game |
|---|---|---|
| 10 | 5 regular £0.10 spins | Eye of Horus |
| 20 | 5 regular £0.10 spins | Legacy of Dead |
| 35 | 5 regular £0.10 spins | Rise of Olympus Extreme |
| 50 | 5 regular £0.10 spins | Cops 'n' Robbers Grand Chance |
| 70 | 1 £1.00 superspin | Reel Rush |
| 100 | 10 regular £0.10 spins | Eye of Horus |
| 200 | 5 £1.00 superspins | Reel Rush |
| 300 | 4 £1.00 superspins | Starburst |
| 500 | 6 £1.00 superspins | Reel Rush |
| 875 | 120 regular £0.10 spins | Big Bass Vegas Double Down Deluxe |
| 1,250 | 120 regular £0.10 spins | Eye of Horus |
| 1,625 | 120 regular £0.10 spins | Big Bass Splash |
| 2,000 | 120 regular £0.10 spins | Big Bass Vegas Double Down Deluxe |
Crediting and use
We credit qualifying welcome wager-free spins and superspins by 12.01PM GMT on the day after you reach a threshold. Open the specified qualifying game to use them. Unused spins expire and are removed 72 hours after crediting.
We credit welcome spin winnings as cash funds, capped at £100 per batch of spins. These winnings have no wagering requirement and are immediately eligible for withdrawal, subject to our account withdrawal conditions.
Once welcome rewards are awarded, you simultaneously begin qualifying for our recurring Level-Up Rewards promotion. We may suspend or discontinue the welcome offer without prior notice or change its terms. We award only one offer per account per player and may suspend the offer if that restriction is breached. Affordability checks may affect your ability to wager beyond certain thresholds.
Rewards and bonus rules
Level Up Rewards
Our Level Up Rewards programme is for existing players aged 18+ during each monthly period from 00:01 GMT on the first day to 23:59 GMT on the last day. We award points for cash bets on qualifying games at 2 per £10 on Slots, 1 per £10 on Video Poker and qualifying Side Bets, and 0.25 per £10 on Roulette.
Bronze covers 50–199 points, Silver 200–499 and Gold 500 or more. Every Monday, we credit 2, 8 or 20 wager-free spins according to your highest tier in the current month. Every Friday, we use your final tier from the previous calendar month to credit 2, 8 or 20 spins. At Gold, every 375 points above 500 unlocks another 10 wager-free superspins, up to 2,000 total points, credited the next day.
These spins work on qualifying games only and must be used within 72 hours. We credit their winnings as cash, capped at £100 and can be withdrawn straight away under our account conditions. Programme terms and affordability checks apply.
Which bonus terms apply
Our offer-specific promotional terms take precedence if they conflict with standard promotional terms, which fill gaps. Taking part accepts the applicable Terms of Use and promotional rules. A breach can void bonuses.
We place deposits in your Cash Balance and task-related bonus awards in your Bonus Balance. Restricted bonus funds appear only in games where they can be used. We deduct wagers from cash first, then from bonus funds if cash is unavailable, and distribute winnings from mixed funding to the corresponding balances.
Under our standard bonus rules, a deposit and winnings connected to a bonus remain locked until wagering is complete. Requesting a withdrawal while an active bonus balance, unused free spins, cash spins or pending promotional rewards remain automatically forfeits and revokes those remaining rewards.
We apply ten times wagering to bonus amounts before conversion to withdrawable cash unless explicitly stated otherwise. This includes bonuses from Loyalty Points redemption. Where a welcome bonus includes both an initial deposit and bonus funds, the standard rule applies ten times wagering to their combined value. It does not impose wagering on the welcome wager-free spin winnings.
Game contributions
For standard wagering requirements, we calculate contribution from each eligible total stake at its game rate. Slots contribute 100%, except 300 Shields, 300 Shields Extreme, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Fortunes of Ra, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000 and Victorious, which contribute 20%. Table Games, Video Poker Games and progressive jackpot games contribute 0%, unless otherwise stated.
Eligibility, expiry and play restrictions
Our standard limit is one promotion per UK account and player across a family, household address, shared connection, email, telephone, debit card, e-payment account or shared computer. We confiscate winnings for a breach. Our staff, associated-company personnel, agents and their family or household members are ineligible, and we may verify participants' eligibility.
We permit one bonus per deposit and do not stack deposit bonuses unless a specific tiered offer allows it. You may request reversal of an unwanted credited bonus only if you have not played since receiving it.
Unless otherwise stated, we credit bonus-spin winnings to the bonus account, capped at £50, and remove any excess. Further play with those winnings does not unlock bonus funds, and resulting winnings return to the bonus account. A specific offer determines spin quantities and permitted games, and used bonus spins cannot be redeemed again.
Our default bonuses expire after 30 days of account inactivity and bonus spins after 10 days from award unless specific promotion terms state otherwise. We may remove unused bonuses and related winnings if the terms remain unfulfilled within the applicable period. We may reset loyalty points after 30 days without account activity.
Void bets do not contribute towards promotions. Accounts closed before a promotion ends are ineligible for its benefits. We may withhold promotional credits, bonuses, loyalty points or prizes for a Terms of Use breach.
We may remove bonuses and associated winnings where reasonable grounds and objective evidence establish bonus abuse. Where we believe terms were breached, we may review records. If a review indicates abuse or irregular play, we may deny or revoke promotional entitlements, winnings or access and block relevant network accounts. We assess termination cases individually, do not remove legitimate funds without justification, and provide our decision and appropriate reasons.
Prohibited promotional abuse includes breaching offer terms and coordinated wagering designed to circumvent an offer for guaranteed profit. It also includes deliberately delaying a started bonus feature until after bonus funds are lost, forfeited or converted, except for reasonable interruption such as disconnection. Progressing game states with bonus or cash funds and finishing after that change, deliberately deferring bonus-related risk through unfinished table bets, claiming spins through a short deposit-and-withdrawal sequence without genuine play, and exploiting software faults are also prohibited.
We may deny future promotions at our discretion. If you take part in a promotion after being told you are no longer eligible, we confiscate winnings from that promotion.
Deposits and withdrawals
Deposits
Fund your account only with legitimate money you own, using payment methods registered in your own name. We may change accepted methods, apply conditions to their acceptance or set daily deposit limits. If a third-party method is used, we may suspend that method or your account while we carry out ownership, source-of-funds and responsibility checks.
You must register and play with us in British Pounds. Deliberate currency-exchange arbitrage through our systems is prohibited. If we determine that you used them for that purpose, we forfeit and deduct the gains. We do not offer any form of credit at any time.
By depositing, you agree not to reverse, cancel or charge back deposits and to compensate us for unpaid deposits. We are not responsible for currency conversions, charges or fees imposed by your card issuer, bank or financial institution. Real-money wagers are consumed and deducted instantly, without gameplay refunds or service cancellation.
Our accounts are for wagering, not banking. They earn no interest and have no banking insurance guarantee. Repeated deposits and withdrawals without commensurate wagers may lead us to close an account.
Withdrawals
We process withdrawals only after satisfactory verification of identity, age and residence, once payments have been confirmed and applicable withdrawal, game and promotional conditions are met. We may limit or suspend withdrawals during ongoing checks or while collecting information required by law. We return withdrawals to the same payment method used to deposit.
You may withdraw cash deposits at any time unless we have reasonable grounds to suspect promotional abuse or irregular play. Withdrawals of other available funds remain subject to applicable holds and conditions. We may carry out enhanced due diligence on funds not used for wagering.
We check transactions for money laundering and report suspicious transactions to relevant authorities. Report suspicious activity relating to our games or service to us immediately. We may suspend, block or close an account and withhold funds where requested under applicable law. We may also take money you owe us into account before making a payment or permitting a withdrawal.
Our maximum obligation for any one bet or spin is £250,000, excluding potential progressive jackpot winnings, even if an approved staking level creates an opportunity to win more.
Customer funds
We hold customer funds separately from business accounts. Arrangements provide for customer-account assets to be distributed to customers on insolvency at the Gambling Commission's medium protection level.
Your account
Opening an account
To open an account, provide your name, username, contact details, date of birth and address. You must be at least 18 and may operate only one account. Using details that match your Passport or Driving Licence helps us verify your identity.
We perform age and identity checks, may use third parties and may request evidence of identity, address, payment-method ownership and the source of your funds or wealth throughout our relationship. If checks cannot be completed, we may suspend or close your account. Where details remain unverified, a return of residual funds may be limited to your initial deposits as appropriate to the circumstances.
We may ask you to verify your email through an activation link or other proof of ownership. If you do not complete verification, we may suspend the account and void winnings until your details are verified, while refunding your initial cash deposit.
Mobile play
Our Terms of Use also apply to gaming via mobile and tablet devices, including downloadable applications where applicable.
Safer gambling tools
Financial limits and reminders
Upon registration, you can set financial limits. You can later amend them to rolling daily periods of 24 hours, weekly periods of 7 days or monthly periods of 28 days. We treat a month as 28 days when comparing increases and decreases. A limit set here applies only to this account, not to accounts on other websites we operate.
We apply a request to decrease a limit immediately. An increase takes 24 hours and requires confirmation on the financial limits page through a link emailed after that period. Switching limit types also takes 24 hours and requires confirmation on your account page or through the emailed link.
Our game-time reminders can be set from 1 minute upwards on the Homepage or in My Account's Responsible Gambling section. They last for the current session, so you must set a new reminder after logging out and returning.
Time-out and scheduled breaks
Choose a time-out in My Account's Responsible Gaming section for 24 hours up to 6 weeks. Confirming it immediately suspends your account and prevents login until the period expires. It applies per account, and we cannot override or remove it once set.
During a time-out, balances and advance wagers remain, and we credit any winnings, which you can access only after expiry. Future wagers, saved game stages, pre-purchased bingo tickets, bonus funds and competition or bonus entries cannot be cancelled or accessed during the break. Bonuses that expire under their terms cannot be reinstated afterwards.
Our clock-off tool lets you select recurring weekly 1-hour blocks on nominated days and times. Blocks take effect immediately, while cancellation of all clock-off limits takes 24 hours.
Our payday timeout can recur weekly, every two weeks, every four weeks, monthly or on the last day of the month. It blocks account access from 00:00 to 23:59 on the selected date, including weekends and public holidays. You may change the date at any time. Removing the timeout completely applies a 24-hour cooldown.
Self-exclusion and account closure
Our self-exclusion runs for your selected period between 6 months and 5 years, with a default of six months unless you specify otherwise. It covers all your accounts in our network, with the longest requested period prevailing. We take reasonable steps to prevent new accounts. You must not attempt to reopen or create accounts during exclusion, and we cannot reactivate an excluded account early under any circumstances.
To complete self-exclusion, confirm that you understand its restrictions, select a period and submit the request. We email confirmation when it succeeds. Your account will remain active if you do not complete the process. If you cannot complete it yourself, Customer Support can apply manual exclusion. Email requests are not instantaneous, and we confirm when an assisted exclusion is complete.
After the self-exclusion period ends, restarting betting requires contact with Customer Support, a 24-hour waiting period and a telephone call with our Responsible Gambling department first.
Following self-exclusion, we make every reasonable effort to prevent gambling material from reaching you. We are not obliged to return deposits, winnings or other funds arising from continued online gambling after inadvertent marketing or circumvention of the exclusion, including through new accounts or attempts our automated systems do not detect.
GamStop is a free service for self-exclusion from all online gambling companies licensed in Great Britain. We also direct anyone affected by gambling problems to GamCare for confidential support on 0808 8020 133.
Frequently asked questions
Who can claim the welcome offer?
Our welcome promotion is for new customers aged 18 or over who live in Great Britain, register successfully and accept our General Terms and Conditions. A first deposit of at least £20 starts point earning.
How many wager-free spins can I unlock?
Eligible new customers can unlock 500+ wager-free spins in their first 14 days by reaching points milestones. The offer ends at 2,000 points or 14 days after registration, whichever comes first.
Do welcome spin winnings have wagering?
No. We credit welcome spin winnings as cash, capped at £100 per batch of spins, and they can be withdrawn straight away under our account withdrawal conditions.
When are spins credited and how long do they last?
We credit qualifying spins by 12.01PM GMT on the day after you reach a threshold. Unused spins expire 72 hours after crediting.
How do Level Up Rewards work?
Existing players earn points each month and reach Bronze, Silver or Gold. Every Monday and Friday we credit 2, 8 or 20 wager-free spins depending on your tier.
Which currency can I play in?
You register and play with us in British Pounds. We do not offer any form of credit.
When are withdrawals processed?
We process withdrawals after we verify your identity, age and residence and the applicable conditions are met. Withdrawals return to the payment method used to deposit.
How do I reset my password?
Enter your username or email and confirm the change through the link sent to your registered email address.
How do I close my account?
You may close an account for any reason through Customer Support and reopen it later by contacting support. Standard closure is separate from time-out and self-exclusion.
Support
Contact us
Reach our team through Live Chat or email at [email protected] for further assistance. Our Help Centre provides answers to questions.
Complaints and disputes
Contact our Customer Support Team first via Live Chat or email as soon as reasonably practicable. An advisor will investigate and record your concern. If it remains unresolved, a Team Leader may review it before escalation to our Complaints Team. At that stage we assign a Case ID for correspondence and provide our final internal response.
We aim to give a substantive response as soon as practicable and seek to resolve complaints within 28 days. Complexity may mean resolution takes up to 8 weeks from receipt. If an unresolved gambling dispute remains after our internal process, you can refer it to eCOGRA free of charge. We handle non-gambling complaints internally.
Operator and eligibility
Operator
Our Hello Casino brand is managed by White Hat Gaming Limited.
Licence
Gambling activity carried out through our service in Great Britain by White Hat Gaming Limited is licensed and regulated by the United Kingdom Gambling Commission under licence number 52894.
Who can play
You must be at least 18 and live in Great Britain to open an account, and you may operate only one account.